Traditional to IP Telephony or both - You're Choice
Strong and proven platforms provide the foundation of Accent Business Technology traditional telephony solutions. They are scalable to suit your organisation, from the small company or branch office to the large corporation or government department. They are able to run on any media that may already be installed; PSTN, ISDN, Frame Relay or SIP and simultaneously support analogue, digital and IP telephones.
You can protect your current infrastructure investment while having the ability to take advantage of the more advanced features available when you are ready. You needn't throw away your digital handsets when you are ready for IP - all our systems are "IP ready" right now.
Be comforted by the technology with the ability to reduce your carrier cost while delivering advanced features to the staff.
Unified Communications & PC Telephony
Accent Business Technology can design a solution that will suit how you go about business, featuring the best of both worlds, the PC and your telephone. Unified Communications allows you to be flexible and deliver exceptional customer service to your clients as it can provide you up to date information on your staff and also allow your clients to get in contact with you first time, every time.
PC Telephony suits a range of people from the office bound, to the traveling or remote / home worker. Using PC telephony you can take and make all your calls from your PC. Caller's details appear and can be accessed on your PC screen, and you'll have access to Outlook or Lotus Notes emails from the PC telephony window. You can monitor and manage a group of phones, transfer, pick-up, call-back and keep track of calls – all the functionality of your office phone assigned to your computer.
The benefits of this technology will keep you at the forefront of cost saving decisions. More software licence's means less hardware. This is good for the planet.
Mobility & Cordless
Giving staff all the advantages of mobility when needed without the high costs of GSM network call charges, an Accent Business Technology mobility solution is an efficient way for individuals to stay in touch and keep business moving.
Empower your field staff with these money saving mobility options. Client contact drives more sales.
Options
Accent Business Technology's telephony solutions include a range of options, from advanced management systems, contact centre solutions, Voice mail, Fax mail & Email messaging integration or IVR. Detailed reporting of customer contacts, CRM integration and database look up with screen pop.
The key difference, the major benefit
Our experience, our people, our attitude, our desire to deliver and train you to the highest standard set our advanced products apart from all others. Accent Business Technology's reputation over 20 years has seen our business grow with all the major manufacturers approaching us to deliver their technology. Our highly trained people provide the conduit for our staff to deliver the solution and train you to extract the highest performance from your investment.
